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7 Signs Your Charity Needs a New Website

Is your charity’s website working hard for you? Your website is often the first place potential supporters will check before donating, signing up, or getting involved.


If your site is difficult to navigate, outdated, or hard to manage, it might be time for an upgrade. Here are seven signs that your charity needs a new website, and how I can help create a solution that works for you.


woman sat outside on her laptop thinking about her website



1. Your Website Is Hard to Navigate


When people visit your website, they should be able to easily find what they’re looking for. Whether it’s information about your cause, how to donate, or how to get involved, your website should make it simple.


A confusing or cluttered site can lead visitors to leave. A good example of easy navigation is Women & Children First’s website—clear sections and simple menus help visitors quickly find what they need. If your site isn’t that user-friendly, it’s time for a redesign.



2. Your Website Isn’t Mobile-Friendly


Did you know that more people are visiting websites on their phones than on desktops? If your charity’s website doesn’t look good or work well on a mobile device, you're missing out on a large audience.


Your website should be responsive, meaning it adapts to all screen sizes without losing functionality. Hackney Children & Baby Bank’s mobile-friendly site is a perfect example. If your site doesn’t display well on phones or tablets, it’s time for a refresh. Let me help you build a website that works on any device.



3. It Looks Outdated


First impressions matter. If your website looks like it hasn’t been updated in years, it can make your charity seem out of touch or untrustworthy. A modern, clean design makes your charity look professional and reliable. Take Abbie’s Army, for example. The bright, welcoming design perfectly reflects their mission to fund research and support families. An updated design isn’t just about looks—it’s about building trust and confidence in your cause.



4. Your Website Takes Too Long to Load


Slow websites are frustrating, and many people will leave before your page even finishes loading. If your website is sluggish, you're losing potential supporters. Websites like Black Girls Do Run UK have fast, smooth-loading pages that keep people engaged. A quick website isn’t just nice to have—it’s essential to keeping your audience interested and coming back.



5. It Doesn’t Reflect Your Charity’s Brand


Your website should feel like an extension of your charity’s mission and values. If your site feels disconnected from your charity’s personality or the work you do, it’s time for a change. For instance, look at Frome Birth Talk. The soft, clean design perfectly reflects the charity’s caring and supportive nature. If your website doesn't match the energy of your charity’s work, I can help redesign it to tell your story in the right way.



6. You’re Not Getting Enough Engagement


If visitors aren’t taking action on your website—like donating, signing up for your newsletter, or sharing your content—something’s off. Your website should be set up to encourage action. For example, Hackney Children & Baby Bank makes it easy for visitors to donate and get involved, increasing engagement. A well-designed website doesn’t just attract visitors—it converts them into supporters. If your site isn’t driving action, I can help you fix that.



7. You Can’t Update It Yourself


Websites should be easy to update, especially for charities that often need to add news, blog posts, or event details. If you’re still relying on someone else to make changes, it might be time to switch to a site you can manage. Many of my clients, like Abbie’s Army and Women & Children First, can update their own sites. A user-friendly content management system (CMS) like WIX or Squarespace allows you to keep your website fresh and up to date without technical skills. Let me help you set up a website that you can easily maintain yourself.




Ready to Revamp Your Charity’s Website?


If you’ve noticed any of these signs in your charity’s website, I’m here to help. I specialise in creating websites for charities, especially those that are just getting started or looking to make a bigger impact. My Starter Package is perfect for small charities, and my Web Design Services can help you take your site to the next level. Whether you need a simple website or a full redesign, I’ll work with you to create a site that’s functional, beautiful, and easy to manage.


Check out my About page to learn more about me, or visit my Contact page to get in touch. Let’s create a website that helps your charity grow and thrive.






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